Privacy Policy

Your privacy is very important to us. Below we explain how your personal data is processed when you use our website and services, and what rights you have in this regard.

For Extronos LLC., the protection of your personal information has top priority. We comply with the relevant data protection laws and would like to inform you comprehensively about the handling of your data with the following data protection information.

1. Your Information

1.1 When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This includes name, address, phone number and e-mail address.
1.2 When you place an order for one of our products, we request your personal data, necessary for concluding the contract. This contractual data will be retained by us for the duration of our business relationship, as it's required for fulfilling the contract. If you terminate your contract, we may retain your contractual data for a longer period if there are objections or claims that still need resolution.
1.3 Moreover, we may also retain your data for a longer duration if there are legal retention obligations. In such cases, data processing is limited to compliance with statutory retention periods, and the data is not processed for any purposes beyond this.
1.4 If you need support our staff may need to know information to solve the problem such as operating system, browser software and editing software.
1.5 When you visit this website we do record certain information using Google Analytics such as your location, browser version, IP address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient website for all our visitors.
1.6 Our website is protected by a Secure Sockets Layer (SSL) and verified by GeoTrust. This helps prevent eavesdropping on our website.

2. Visit to our website

3. General Principles: Confidentiality

Extronos processes all personal data in accordance with the general data processing principles:

3.1 The data is managed lawfully, honestly and in a transparent way.
3.2 Personal data is collected and processed only for specified, explicit, and legitimate purposes.
3.3 It is ensured that personal data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed, adhering to the principle of data minimization.
3.4 It is ensured that personal data is accurate and, where necessary, kept up to date, adhering to the principle of accuracy.
3.5 It is ensured that personal data is kept in a form that allows the identification of data subjects for no longer than necessary for the purposes for which the personal data is collected.
3.6 Personal data is processed in a way that ensures appropriate security, including protection against unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage. This is achieved through the use of appropriate technical and organizational measures to uphold the integrity and confidentiality of the data.
3.7 All information stored on Extronos platform is treated as strictly confidential. It is stored securely and accessed only by qualified and authorized personnel.

4. The way we utilize your data

Extronos processes all personal data in accordance with the general data processing principles:

4.1 We utilize, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the Extronos platform. This includes creating and maintaining a trusted and safer environment and ensuring compliance with our legal obligations.
4.2 To identify users, personal identification information is collected and processed. This information is used for user identification, service usage, and domain name registration.
4.3 Additionally, it may be utilized to provide users with support, notify them about upcoming updates or improvements, communicate changes to any Terms of Use (including changes to this Policy), and convey other important information.
4.4 To create and maintain a trusted environment, we verify or authenticate information or identifications provided by you, such as ID numbers, email addresses, or phone numbers.
4.5 Additionally, collected information is used to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
4.6 To generate aggregated statistical data and conduct market research and analysis essential for our business operations and service enhancements, we utilize aggregated and/or inferred non-personal information. This enables us to assess our customers' needs, sales trends, and other activity patterns.
4.7 To customise marketing efforts, we may conduct data analysis based on the information you provide us and your interactions with Extronos platform and its users. This enables us to offer more personalized offers to our users.
4.8 To send billing and service messages. Extronos may contact you with important information regarding our services or your use thereof. For instance, we may notify you if a service is temporarily suspended for maintenance, respond to your support inquiries, send reminders or warnings about upcoming or late payments, forward abuse complaints regarding your hosting plan, or inform you of material changes in our services. Since this communication is essential, no opt-out options are provided for receiving such service and billing messages unless you are no longer a Extronos user.
4.9 For registering domain name. In certain jurisdictions or pursuant to the rules of ICANN or certain registries, domain name registration information must be made available to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that contains domain name registration information, including the domain name's creation and expiration dates and the name server(s) associated with the domain name.

a. The domain name registration information you provide is stored by Extronos and is accessible to the public through WHOIS searches. Extronos may also share your domain name registration information with a third-party escrow provider to comply with ICANN requirements. Users may receive solicitations resulting from searches of the publicly available WHOIS database by other companies or individuals. These solicitations or email communications do not originate from Extronos, and Extronos is not responsible for the use of WHOIS information by third parties. Extronos acts solely in accordance with ICANN rules and requirements. For more information, please refer to: ICANN's Approved Specification for Whois.
b. We may contact you to notify you about your account, troubleshoot problems, resolve disputes, collect fees, conduct surveys or questionnaires, send updates about our company, or enforce our User Agreement, applicable national laws, and any agreements we have with you. For these purposes, we may contact you via email, telephone, or text messages.
c. We may contact you via email to request reviews of any services and/or products you received from us to gather your feedback and enhance our services.
d. To contact you and announce special offers, general announcements and news. Please note you can opt out of receiving these emails at any time by following the instructions at the bottom of the e-mail.
e. To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customise your visit.
f. To provide and improve the services.
g. To upgrade data security and to prevent fraud.
h. To comply with the applicable laws, rules and regulations.
i. We will never provide your personally identifiable information to anyone other than law enforcement or regulatory agency at their request and third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.We do not under any circumstances apart from the above give away or sell your information to any third parties.Your personal information is safe with us; your information is safely encrypted using SSL.
j. Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.

5. Chat

5.1 We retain chat histories for 180 days for quality assurance purposes. Through the analysis of stored chat histories, we continuously enhance our customer support. This processing is based on our legitimate interest.
5.2 Additionally, if the chat evolves into a sales conversation resulting in a contract being formed, the sales portion of the conversation is stored for the duration of the contractual relationship. Only the sales-related data is retained in this case, while the quality-related part is deleted after 180 days. This data is necessary for documenting the contract conclusion.
5.3 For the sales part of the conversation involving contract data, processing is limited after the contract ends and is deleted after a retention period of 10 years. As for the quality aspect of the conversation, it is retained for 180 days.

6. Job Applications

6.1 Extronos welcomes all qualified applicants to apply for any open positions listed on their career page. To apply, candidates should submit their contact details and CV ("Applicants Information") through the relevant Position Application Form on the website, or through any other means provided by Extronos.
6.2 We understand that privacy and discreteness are crucial to our applicants and are committed to keeping applicants' information private. We use this information solely for Extronos internal and group companies' recruitment purposes, which include identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing.
6.3 Extronos may retain applicants' information for up to one year after the applied position has been filled or closed. This information is collected to reconsider applicants for other positions and opportunities at Extronos. We can use their information as a reference for future applications they submit, and if the applicant is hired, for additional employment and business purposes related to their work at Extronos.
6.4 If you previously submitted your applicant information to Extronos but now wish to access, update, or have it deleted from our systems, please contact our customer support.

7. Direct Marketing and Service Expiration Notices/Renewal Reminders

7.1 When creating an account on our platform, you can give consent and/or opt-out of receiving various offers and notices via email, phone (SMS and/or WhatsApp messages), or in your account settings, depending on available preferences. We use the provided contact details and your preferences for direct marketing (such as sending offers or newsletters) and for service expiration notices and renewal reminders.
7.2 This communication, depending on your preferences, may be personalized by considering any other information you have provided to us (e.g., location, social media profile information, purchase history, etc.) or that we have collected or generated from other sources as described below.

8. Right to Object/Revoke Consent

9. Other Uses of your Personal Data

9.1 Customer Support: We utilize data, which may include your communications, to assist you and address issues effectively. This involves investigating, responding to, and resolving complaints and problems, such as bugs or other issues encountered on our platform.
9.2 When supplying contact information to Extronos you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to Extronos.
9.3 Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to Extronos, you can indicate your preference on your member’s profile page to participate in the Extronos newsletter.
9.4 You will receive a confirmation email from us when placing an order on our website and paying through the payment gateway.

10. Communications from Us

10.1 When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties.
10.2 When supplying contact information to Extronos you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to Extronos.
10.3 Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to Extronos, you can indicate your preference on your member’s profile page to participate in the Extronos newsletter.
10.4 You will receive a confirmation email from us when placing an order on our website and paying through the payment gateway.

11. Newsletters

12. Accessing/Correcting Your Information

12.1 You can access all your personally identifiable information that we collect by logging into your password-protected Extronos account and selecting to update your ‘Account Details', we use this procedure to better safeguard your information.
12.2 You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
12.3 To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

13. Specific Terms and Conditions

13.1 Extronos considers email transmitted via our service to be the private correspondence between the sender and recipient.
13.2 We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Extronos.
13.3 By using the service, you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements.
13.4 By using the service, you acknowledge and agree that Extronos do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or rights of another.

14. Information sharing and disclosure

15. Data Transfers and use of Third-Party Services

16. How do we process your personal data?

16.1 Users' Personal Information may be managed, processed, and stored by Extronos and our authorized affiliates and service providers in various locations.
16.2 Extronos affiliates and service providers, including third-party data centres, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, and email service providers (when you opt to purchase or use such services), are contractually obligated to maintain the security and confidentiality of your personal data and that of your users while storing or processing it on Extronos behalf.
16.3 Domain name registration data and identification data are shared with third parties in compliance with ICANN rules. For more information check - https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois
16.4 We may publicly share non-personally identifiable information, as well as with our partners such as publishers and advertisers. This could include sharing information publicly to illustrate trends regarding the overall usage of our platform.
16.5 In the event of a merger, reorganization, acquisition, or sale, we will uphold the confidentiality of any personal data and provide appropriate notices to all affected users.

17. Security

17.1 Extronos has established security protocols aimed at safeguarding the personal information you provide us, encompassing physical, electronic, and procedural measures. These include offering HTTPS secure access to the majority of areas within our services. Additionally, we continuously monitor our systems for potential vulnerabilities and attacks, actively exploring new methods and third-party services to bolster the security of our services and uphold the privacy of our visitors and users.
17.2 Despite the measures and efforts undertaken by Extronos, we cannot provide an absolute guarantee of the protection and security of your personal information, or any other user content you upload, publish, or share with Extronos or any other party.
17.3 We strongly recommend setting robust passwords for your user account and exercising caution when sharing sensitive information with us or any other party, particularly if its disclosure could potentially result in significant or irreversible harm to you.

18. Your Rights

You have various rights regarding the protection of your personal data, which are subject to limitations, restrictions, and conditions as outlined in the GDPR and applicable laws. These rights include:

18.1 The right to access the information that we process.
18.2 The right to correct any inaccurate information concerning you.
18.3 The right to transfer all or part of the information collected about you to yourself or another data controller.
18.4 The right to request the deletion of any data concerning you. Users can request the deletion of data without undue delay for legitimate reasons, such as when the data is no longer necessary for its original purposes or when the data has been unlawfully processed.
18.5 The right to request the restriction of data processing. Users may request restrictions on data processing from the controller for legitimate purposes.
18.6 The right to object to the processing of personal data when processing is based on legitimate interest, as well as in cases where your personal data is used for direct marketing purposes, as outlined in this Policy.
18.7 Some of the aforementioned rights are straightforward to exercise. For instance, you can access and modify your details at any time, opt out of receiving communications from us and our partners by adjusting your personal account settings.
18.8 When you object to the processing of personal data based on legitimate interest, we will carefully review your request. Depending on the circumstances, this may lead to the closure or deactivation of your account.
18.9 In case of any issue, we advise resolving any potential disputed by contacting us.

20. Security of your Information

20.1 The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
20.2 This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

21. Cookies and their use

We use cookies to optimize our websites for you, enhance our products, and display interest-based advertising in collaboration with third-party providers.

Guidelines for the use of cookies

21.1 Protecting your personal data is very important to us. Our top priority is to handle it with trust and transparency. To help you understand what this means for you, we provide a detailed explanation below about cookies and the cookie policy at Extronos. Additionally, we explain how you can limit or prevent the use of cookies.

General Information
21.2 What are cookies?
Cookies are small text files that your browser stores on your device (computer, smartphone, tablet, etc.) when you visit a website. When you visit the Extronos website or use another Extronos service, information is collected and stored via cookies. The benefit of cookies for you is an enhanced browsing experience, as they allow us to identify your preferences and needs. Cookies help us deliver, maintain, and continuously improve our services.
21.3 Origin
First-party cookies: These are stored and managed directly by Extronos. For example, these cookies are used to gather information about user behaviour on our website. Third-party cookies: These are stored and managed by our partners to conduct statistical analysis of how users navigate the Extronos website or for marketing purposes. This analysis is conducted entirely anonymously.
21.4 Tags
Tags is a broad term for sections of code that can be embedded into websites to serve various functions, ranging from basic tracking (like tracking pixels) to complex data transmissions (such as conversion tags).
21.5 Pixels (also called pixel tags, counting pixels, or 1x1 pixels)
This method involves a graphic so small (1x1 pixel) that it is visually undetectable on a website and is usually transparent. A pixel can transmit very limited information, such as indicating a "1" (goods purchased) or "0" (goods not purchased).
21.6 Script (also known as JavaScript)
The scripting language bears resemblance to a programming language in its capacity to execute more intricate commands or instructions.
21.7 Purpose
Required Cookies
Essential cookies support the fundamental functionality and usability of the website. These cookies ensure smooth navigation and store essential preferences like language selection or shopping cart contents. They also facilitate access to restricted tools. While service providers may be involved, the responsibility and control for data processing ultimately rest with us.

Required Cookies
Essential cookies support the fundamental functionality and usability of the website. These cookies ensure smooth navigation and store essential preferences like language selection or shopping cart contents. They also facilitate access to restricted tools. While service providers may be involved, the responsibility and control for data processing ultimately rest with us.

22. Links to Other Websites

22.1 This website contains links to other websites that are not owned or controlled by Extronos.
22.2 Please be aware that we, Extronos are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected only on the Extronos website.

23. Legal Disclaimer

24. Fraud Prevention

24.1 When you make an online order with us, we conduct checks to detect any signs of misuse of our web service or attempted fraud based on the terminal device you are using.
24.2 The usage data processed for fraud prevention includes IP addresses, details of website visits, and information on the timing of these visits. Device and browser data utilized in "device fingerprinting" encompass language and country settings, browser specifications, screen details, installed plugins, and software versions.

25. Voice Files

25.1 When you make a telephone order, we record a brief voice file summarizing all key aspects of your order or consent as part of the contract conclusion or as evidence of an opt-in. If you additionally provide consent, we also record the entire conversation to enhance our service quality.
25.2 The legal basis for processing to substantiate the contract conclusion and consent is the contractual basis, as we require this data for contract initiation and subsequent execution.
25.3 The storage of the entire conversation process for quality purposes occurs solely with your consent. Therefore, the legal basis for this is consent.
25.4 Voice files related to contract conclusion or termination are deleted within 2 years at the latest. Voice files stored solely for quality purposes with your consent are deleted upon your request or within 90 days at the latest. If you consent to being contacted for advertising purposes during a call, this segment of the voice file will be retained for 10 years.

26. Data Processing Activities by Extronos

In case that certain limited personal data processing activities are carried out by Extronos, the following data processing rules will be applicable:

26.1 Extronos will process personal data solely based on your documented written instructions or as legally mandated.
26.2 Every effort will be made to implement reasonably available technical and organizational measures to ensure that personal data processing complies with GDPR and relevant personal data protection laws concerning the security of processed personal data. However, understand that the implementation of these measures alone does not guarantee the complete security, safety, and integrity of personal data.
26.3 On your request Extronos will take reasonable steps to discontinue data processing after the Agreement expires. If required by you, and unless otherwise mandated by applicable law, Extronos will take reasonable measures to erase, make inaccessible and unusable, or return all available personal data to you.
26.4 You shall ensure that personal data is collected and processed lawfully, accurately, relevantly, and adequately. Your instructions to Extronos must be lawful, accurate, relevant, and compliant with the GDPR and personal data protection legislation. Additionally, you shall notify data subjects about the processing and transfer of their data to Extronos in accordance with GDPR and personal data protection legislation requirements.
26.5 You grant Extronos general authorization to engage sub-processors and service providers in the processing of personal data that you control.
26.6 Extronos total liability under this Agreement shall be limited to the amount paid to Extronos for services in the last six (6) months.

27. Log Files

27.1 As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
27.2 IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service.
27.3 We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our website in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically.
27.4 We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page.
27.5 You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

28. Surveys

29. Acceptance of this Policy

29.1 We assume that all users of the Extronos platform have carefully read this document and agree to its contents. If you do not agree with this policy, you should refrain from using our website and mobile applications. We reserve the right to change our policy at any time and we will keep you informed about the changes. Continued use of Extronos website and mobile applications implies acceptance of the revised policy.
29.2 This privacy policy is an essential part of Extronos Terms and Conditions.
29.3 We will seek your consent before using your information for any purpose not outlined in this privacy policy.

If you have any further questions regarding the privacy policy or the information collected by Extronos or how it is used, please feel free to contact our customer care team.