Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy forms part of the agreement between Extronos and every customer using our hosting services.

By purchasing or using any Extronos service, you agree to comply with this policy together with our Terms of Service and Privacy Policy.

Violation of this policy may result in warnings, suspension or permanent termination of services, depending upon the severity of the violation.

1. General Acceptable Use Policy

Extronos provides web hosting, VPS hosting, reseller hosting, cloud hosting, dedicated servers, domain registration and related services. We are committed to providing a safe, secure and reliable hosting environment for all customers.

We reserve the right to suspend, restrict or terminate any account that violates this Acceptable Use Policy, applicable laws or any other Extronos policies.

2. Appropriate Usage

Our shared hosting platform is intended for websites operated by individuals, small businesses and organizations.

Because multiple customers share server resources, no individual account may consume excessive resources or negatively impact the performance of other websites.

• Host websites and web applications.
• Operate business websites.
• Host blogs, portfolios and company sites.
• Use resources fairly.
• Comply with all applicable laws.

Hosting accounts must not be used primarily as online storage, backup repositories or file archiving systems.

3. Offensive & Prohibited Content

Customers may not publish, distribute or transmit content that is illegal, abusive, harmful or otherwise violates applicable laws or the rights of others.

• Child exploitation material.
• Pornographic or obscene content prohibited by law.
• Violence or threats of violence.
• Harassment or hate speech.
• Pyramid schemes and fraudulent programs.
• Phishing websites.
• Illegal gambling.
• Illegal drug sales.
• Copyright infringement.
• Trademark infringement.
• Malware distribution.
• Fraudulent services.

Extronos also prohibits hosting services such as warez sites, proxy abuse services, HYIP programs, illegal escrow services and any website intended to facilitate unlawful activities.

4. Security

Customers are responsible for maintaining the security of their hosting accounts.

• Keep passwords confidential.
• Use strong passwords.
• Enable Multi-Factor Authentication where available.
• Regularly update website software.
• Immediately report suspected compromises.

Extronos may temporarily suspend compromised accounts to protect our infrastructure and other customers.

5. Bulk Commercial Email

Extronos permits customers to send legitimate commercial email provided it complies with all applicable laws and industry best practices.

To protect the reputation of our mail servers and ensure reliable email delivery for all customers, strict sending limits and anti-spam requirements apply.

Email Requirements

• Recipients must have explicitly opted in to receive your emails.
• Consent should be obtained through a verifiable subscription process.
• Email headers and sender information must be accurate.
• Email content must not be misleading or deceptive.
• You must comply with CAN-SPAM, GDPR and other applicable regulations.
• A working unsubscribe option must be included where required.

6. Unsolicited Email (Spam)

Extronos maintains a zero-tolerance policy against spam. Sending unsolicited commercial email damages our network reputation and affects email delivery for other customers.

The following activities are strictly prohibited:

• Sending unsolicited bulk email.
• Purchased or scraped mailing lists.
• Email bombing.
• Forged sender identities.
• Open relay abuse.
• Spam forwarding services.
• Hosting phishing email campaigns.
• Using third-party services to bypass these policies.

Accounts involved in spam activity may be suspended immediately without prior notice.

7. Copyright & Intellectual Property

Customers must respect intellectual property rights when using Extronos services.

You may only upload, publish or distribute content for which you possess the necessary legal rights or authorization.

• Copyrighted music.
• Movies or television content.
• Commercial software.
• Games and applications.
• Books or digital publications.
• Images or graphics without permission.
• Licensed trademarks or logos.

Repeat copyright violations may result in permanent account termination and removal of hosted content.

8. Internet Abuse

Customers must not engage in activities that disrupt, damage or interfere with the operation of Extronos, other networks or Internet users.

Prohibited Activities

• Unauthorized system access.
• Port scanning.
• Network vulnerability scanning.
• Password attacks.
• DDoS attacks.
• Mail bombing.
• Flooding or packet attacks.
• TCP/IP packet spoofing.
• Network sniffing without authorization.
• Attempting to bypass authentication systems.
• Using compromised devices or botnets.
• Any activity causing disruption to other customers.

Any attempt to compromise Extronos infrastructure, customer systems or third-party networks may result in immediate suspension and may be reported to the appropriate authorities.

9. Newsgroups, Chat Forums & Other Networks

Customers using IRC, USENET, discussion forums, message boards, social communities or other public communication platforms must comply with the rules established by those services.

Extronos services may not be used to distribute unsolicited advertisements, excessive promotional messages or repetitive content across multiple forums or communities.

• Follow the rules of each community or network.
• Do not post off-topic advertisements.
• Avoid mass posting or automated spam.
• Respect moderators and community guidelines.
• Do not use bots that negatively affect other users.

10. Disclaimer

Extronos reserves the right to investigate any activity that may violate this Acceptable Use Policy. We may remove content, suspend services or terminate accounts where necessary to protect our infrastructure, customers or legal interests.

Although Extronos may monitor network performance, abuse reports and security incidents, we are under no obligation to actively monitor customer content or activities. Customers remain solely responsible for all content stored or transmitted through their hosting accounts.

Extronos reserves the right to interpret this Acceptable Use Policy in a reasonable commercial manner and to take appropriate action whenever a customer's activities threaten the security, availability or reputation of our services.

11. Contact Us

If you have questions regarding this Acceptable Use Policy or need to report abuse, spam, copyright violations or other security concerns, please contact our support team.