Learn about Extronos refund eligibility, money-back guarantee and cancellation policies.
At Extronos, customer satisfaction is important to us. This Refund Policy explains when refunds are available, which services qualify for our money-back guarantee and how refund requests are processed.
Eligible hosting plans include a limited money-back guarantee.
Approved refunds are processed using the original payment method whenever possible.
Our refund policy is designed to be clear, transparent and fair for every customer.
This Refund Policy applies to services purchased directly from Extronos. By purchasing our services, you agree to the terms outlined below.
Refund eligibility depends on the service purchased, the time since purchase and whether the service has already been provisioned or consumed.
Eligible shared hosting plans include a 7-Day Money-Back Guarantee for first-time customers.
If you are not satisfied with your hosting service, you may request a refund within the eligible period, subject to this policy.
Refunds may be available for eligible hosting products purchased directly through Extronos.
Due to immediate provisioning or third-party costs, the following products and services are generally non-refundable.
Refund requests should be submitted through your Extronos Client Area or by contacting our billing department before the applicable refund period expires.
Once a refund request has been reviewed and approved, refunds are processed using the original payment method whenever possible.
Processing times vary depending on your payment provider, financial institution and payment method. While Extronos processes approved refunds promptly, your bank or payment gateway may require additional processing time before the funds appear in your account.
Customers are encouraged to contact our Billing Team before initiating a chargeback or payment dispute. Most billing concerns can be resolved quickly through our support team.
Fraudulent or unjustified chargebacks may result in immediate suspension of services and permanent account closure. Extronos reserves the right to provide relevant transaction records, invoices and communication history to payment providers during dispute investigations.
Customers may cancel eligible services at any time through the Extronos Client Area. Cancellation requests prevent future renewals but do not automatically qualify for a refund unless the service is covered under our Money-Back Guarantee.
Extronos reserves the right to modify or update this Refund Policy at any time to reflect changes in our services, pricing, payment providers or applicable laws.
Updated versions will be published on this page together with the latest revision date. Continued use of our services constitutes acceptance of the updated policy.
If you have questions regarding refunds, billing, cancellations or payment disputes, our Billing Team is available to assist you.
support@extronos.com
Available 24/7 for billing inquiries, refund requests and account assistance.