Your privacy matters. Learn how Extronos collects, uses, protects, and manages your personal information.
Extronos is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your personal data.
Your information is protected using SSL encryption and industry-standard security practices.
We never sell your personal information to third parties.
You can request access, correction or deletion of your personal data.
At Extronos LLC, protecting your privacy and personal information is one of our highest priorities. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website and services.
By accessing our website or using any Extronos services, including shared hosting, VPS hosting, cloud hosting, reseller hosting, dedicated servers, domain registration, business email, SSL certificates and related services, you agree to the practices described in this Privacy Policy.
We comply with applicable privacy and data protection laws and continually improve our technical and organizational security measures to safeguard your personal information.
To provide our services, we collect information that you voluntarily provide when creating an account, purchasing services, requesting support, registering a domain, or contacting us.
During support requests, we may also collect information necessary to troubleshoot issues, including operating system details, browser information and service configuration.
When you visit the Extronos website, certain technical information is automatically collected. This information helps us understand how visitors interact with our website, improve website performance, maintain security and provide a better user experience.
Information collected may include your IP address, browser type, operating system, pages visited, referring websites, date and time of access, and device information.
Extronos processes personal data according to internationally accepted privacy principles.
We use the information we collect to provide, improve and protect our services.
Essential service communications such as invoices, service notices, maintenance announcements and security alerts cannot be disabled while you maintain an active account with Extronos.
To improve the quality of our customer support, we may retain live chat conversations for a limited period. Chat records help us monitor service quality, resolve disputes, train support staff and improve customer experience.
If a chat conversation results in a purchase or service agreement, relevant portions of the conversation may be retained for contractual and legal purposes in accordance with applicable laws.
If you apply for employment with Extronos, we collect the information you voluntarily submit, including your contact information, resume, qualifications and employment history.
Applicant information is used solely for recruitment purposes and is only accessible to authorized personnel involved in the hiring process.
With your consent, Extronos may send promotional emails, newsletters, product announcements, service recommendations and special offers.
We also send important service communications including invoice reminders, renewal notices, maintenance announcements, abuse reports, security notifications and account updates.
Marketing emails can be unsubscribed from at any time using the unsubscribe link or your client area preferences. However, essential service notifications cannot be disabled while you maintain active services with Extronos.
You have the right to withdraw consent for marketing communications at any time.
Information you provide during support requests is used solely to identify your account, diagnose technical issues, resolve problems and improve our services.
Support communications may be retained for quality assurance, documentation and legal compliance where necessary.
When you contact Extronos, we use your email address, phone number or other contact information only to respond to your inquiry, provide requested services and deliver important account-related information.
We never sell your contact information to third parties.
You may access, review and update your personal information at any time by logging into your Extronos client area. Keeping your information accurate helps us provide reliable services and communicate important account updates.
If you believe any personal information we hold is inaccurate or incomplete, you may request corrections by contacting our support team. We may verify your identity before processing your request to protect your privacy and security.
Communications transmitted through our hosting infrastructure remain the responsibility of the sender. Extronos does not monitor private communications except where required by law, necessary to investigate abuse, protect our network, or comply with legal obligations.
By using our services, you acknowledge that technical processing of emails, DNS records and network traffic may be necessary for service delivery, troubleshooting and maintaining platform reliability.
We work with trusted third-party providers including payment gateways, domain registries, cloud providers, analytics services and infrastructure partners to deliver our services.
These providers are contractually required to protect your information and process it only for the services they provide on behalf of Extronos.
Personal information may be processed and stored in secure data centres located in various regions where Extronos or its authorized service providers operate.
Appropriate contractual, technical and organizational safeguards are implemented to protect personal information during storage, processing and transmission.
Extronos employs industry-standard security practices to protect your personal information, including:
While we implement comprehensive security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Requests relating to your privacy rights can be submitted through our customer support team. We will respond within the timeframe required by applicable data protection laws.
Protecting your personal information is one of our highest priorities. We use commercially reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, disclosure, alteration or destruction.
Although we continuously improve our security measures, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Our website may contain links to third-party websites. Extronos is not responsible for the privacy practices, security or content of external websites.
We encourage you to review the privacy policies of every website you visit.
We may disclose personal information when required by law, court order, governmental authority or where necessary to protect our legal rights, customers, infrastructure or services.
To protect our customers and infrastructure, Extronos performs automated and manual fraud detection measures during account creation, service orders and payment processing.
Device information, IP addresses and transaction details may be used solely for fraud prevention and security purposes.
Telephone conversations may be recorded for quality assurance, training, verification of service requests and contractual purposes where permitted by applicable law.
Extronos processes personal information only for legitimate business purposes and in accordance with applicable privacy laws. Authorized service providers processing information on our behalf are required to maintain appropriate confidentiality and security standards.
Like most websites, Extronos automatically collects log information, including IP addresses, browser type, operating system, ISP, timestamps, referring pages and clickstream data.
These logs help us maintain security, troubleshoot issues, monitor website performance and improve our services.
We may occasionally invite customers to participate in optional surveys. Participation is entirely voluntary and survey responses are used only to improve our products and customer experience.
By accessing our website or using any Extronos service, you acknowledge that you have read, understood and agreed to this Privacy Policy.
We may update this Privacy Policy periodically to reflect changes in our services, technology or legal requirements. Updated versions will be published on this page together with the latest revision date.
If you have any questions regarding this Privacy Policy, your personal information or your privacy rights, please contact us.
support@extronos.com
Available 24/7 for privacy and account related inquiries.