Please read these Terms of Service carefully before using Extronos products and services.
These Terms of Service govern your access to and use of Extronos products and services. By creating an account, purchasing services or using our website, you agree to be bound by these Terms.
Our services are designed to provide a secure, reliable and fair hosting environment for every customer.
Clear pricing, renewal policies and refund conditions help you make informed decisions.
Customers are responsible for maintaining the security of their accounts and hosted content.
These Terms of Service constitute a legal agreement between Extronos LLC and every customer using our hosting platform, websites, applications and related services.
By purchasing or using any Extronos service, you acknowledge that you have read, understood and agree to these Terms, together with our Privacy Policy, Acceptable Use Policy and any service-specific agreements.
If you do not agree with these Terms, you should not use any Extronos products or services.
Extronos provides web hosting, VPS hosting, cloud hosting, reseller hosting, dedicated servers, business email, domain registration and related internet infrastructure services.
We reserve the right to suspend, restrict or terminate any account that violates these Terms, applicable laws or threatens the security and stability of our platform.
Customers must use Extronos services responsibly, legally and ethically.
Activities involving fraud, malware, phishing, copyright infringement, illegal content, network attacks, abuse or unauthorized access are strictly prohibited.
Any activity that negatively impacts our servers, infrastructure or other customers may result in immediate action.
Extronos maintains a zero-tolerance policy toward spam and unsolicited commercial email.
Accounts found sending spam, hosting spam-related services or damaging the reputation of our IP addresses may be suspended or permanently terminated without notice.
We may offer complimentary migration services for eligible hosting plans. While we make every effort to complete migrations successfully, customers remain responsible for maintaining current backups and verifying migrated data.
Hosting plans include bandwidth allocations based on the purchased service. Accounts consistently exceeding reasonable usage may be required to upgrade or purchase additional resources.
Shared hosting resources are intended for website hosting only and must not be used for long-term file storage, excessive backups or activities that degrade platform performance.
Customers purchasing reseller hosting plans are responsible for the management and support of their own clients. Extronos provides infrastructure and technical support only to the reseller account owner.
Customers are responsible for maintaining accurate account information, including contact details, billing information and account credentials.
You are responsible for all activities performed through your account. Any unauthorized access or suspected security breach should be reported immediately.
Domain registrations are subject to availability and the policies of the relevant domain registry.
While Extronos performs backups on selected hosting plans, customers remain solely responsible for maintaining current copies of their websites, databases and email data.
Backups are provided as a convenience and should not be considered a guaranteed disaster recovery solution.
We strive to maintain a network uptime of 99.9%. Planned maintenance, emergency maintenance, third-party failures and circumstances beyond our control are excluded from this target.
Services are billed according to the selected billing cycle. Payment is due on or before the invoice due date.
Eligible hosting services may qualify for our money-back guarantee, subject to the conditions described in our refund policy.
Domain registrations, renewals, transfers, software licenses, SSL certificates, dedicated servers and other specified services are generally non-refundable.
Refund requests must be submitted through the Extronos Client Area within the applicable refund period.
Extronos reserves the right to suspend, restrict or terminate any service that violates these Terms of Service, applicable laws or our Acceptable Use Policy.
Services may also be suspended for overdue invoices, fraudulent activity, abuse of resources, security concerns or any activity that threatens the stability of our infrastructure or other customers.
Customers should always maintain independent backups. Terminated accounts may be permanently removed from our systems and data may not be recoverable.
Customers are responsible for protecting their usernames, passwords and all activities performed under their accounts.
Extronos may temporarily suspend compromised accounts to protect customers, our infrastructure and other users.
You agree to defend, indemnify and hold harmless Extronos, its employees, affiliates, partners and service providers from any claims, damages, liabilities, legal costs or expenses arising from your use of our services, hosted content or violation of these Terms.
To the maximum extent permitted by applicable law, Extronos shall not be liable for indirect, incidental, consequential, special or punitive damages arising from the use or inability to use our services.
This includes, but is not limited to, loss of revenue, business interruption, loss of data, lost profits or service downtime beyond our reasonable control.
Our maximum liability shall not exceed the amount paid for the affected service during the applicable service period, except where prohibited by law.
These Terms shall be governed by the laws applicable to Extronos and any disputes arising from these services shall be resolved through the appropriate courts having jurisdiction over Extronos operations.
Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith communication.
Prices, product features and service specifications may change periodically due to changes in licensing costs, infrastructure expenses, technology improvements or other business requirements.
Renewal pricing may differ from introductory promotional pricing. Current pricing is always available through our website and Client Area.
Extronos may modify these Terms of Service at any time to reflect changes in our services, applicable laws or operational requirements.
Updated versions will become effective immediately upon publication unless otherwise stated. Continued use of our services after any revision constitutes acceptance of the updated Terms.
If you have any questions regarding these Terms of Service, your account or any Extronos service, our support team is available to assist you.
support@extronos.com
Available 24/7 for privacy and account related inquiries.